1wen Terms &
Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and 1wen ("1wen," "we," "us," or "our") governing your access to and use of the 1wen online gaming platform available at 1wen.app and all associated services, features, content, and functionality (collectively, the "Platform").

By accessing the Platform, creating an account, making a deposit, or placing any bet, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

These Terms are written in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.

To register and use the 1wen Platform, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age, as required under Philippine law for casino-style gambling activities.
• You are physically located within the Philippines at the time of accessing the Platform.
• You are legally permitted to participate in online gambling activities under the laws applicable to you.
• You are not a current employee, contractor, director, officer, or agent of 1wen, nor an immediate family member of any such person.
• You are acting on your own behalf and not as an agent or representative of any third party.
• You have not previously been self-excluded from the 1wen Platform or any other gaming platform under a self-exclusion program.
• You are not included on any list of excluded or prohibited persons maintained by PAGCOR or any other relevant regulatory authority.

By registering, you represent and warrant that you meet all eligibility requirements listed above. Providing false information to circumvent eligibility requirements is a material breach of these Terms and may result in permanent account closure and forfeiture of funds.

To access the full features of the 1wen Platform, you must create a registered account. The following rules apply to all 1wen accounts:

• One account per person: Each individual may hold only one active 1wen account. Opening duplicate or multiple accounts is strictly prohibited.
• Accurate information: You must provide truthful, accurate, and complete information during registration, including your full legal name, date of birth, and contact details. You must keep this information current at all times.
• Account security: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any other person. 1wen will not be liable for any loss resulting from unauthorized access to your account caused by your failure to keep credentials secure.
• Notification of breach: You must notify 1wen immediately at [email protected] if you suspect unauthorized access to your account.
• KYC compliance: 1wen may require you to complete Know Your Customer (KYC) verification before processing withdrawals or at any other time deemed necessary. Required documents may include a government-issued ID (e.g., PhilSys ID, passport, driver's license) and proof of address.

All financial transactions on the 1wen Platform are conducted in Philippine Peso (PHP). The following terms apply to deposits and withdrawals:

4.1 Deposits

• Accepted deposit methods include GCash, Maya (PayMaya), and bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank, as well as debit cards.
• Cryptocurrency deposits of any kind are strictly not accepted.
• Credit card deposits are not accepted in compliance with Philippine regulations prohibiting the use of credit cards for gambling funding.
• Minimum deposit amounts are displayed at the time of transaction and may vary by payment method.
• 1wen does not charge deposit fees, though your payment provider may apply their own charges.

4.2 Withdrawals

• Withdrawals will be processed to the same payment method used for the most recent deposit, subject to KYC verification being complete.
• GCash and Maya withdrawals are typically processed within 15 minutes of approval. Bank transfer withdrawals may take 1–3 business days.
• 1wen reserves the right to request supporting documentation before processing any withdrawal.
• Withdrawals may be delayed or withheld if 1wen has reasonable grounds to suspect fraud, money laundering, or a breach of these Terms.
• Minimum and maximum withdrawal limits apply and are displayed within your account dashboard.

1wen may offer bonuses, free bets, cashback, and other promotional incentives to eligible players from time to time. The following general terms apply to all promotions unless otherwise stated in the specific promotion's terms:

• Bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Specific wagering requirements are stated in each promotion's individual terms.
• Bonuses are available to one account per person, per household, per IP address, and per device.
• 1wen reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Bonuses obtained through fraudulent means, including the use of multiple accounts, will be voided and the associated account may be closed.
• Certain games may contribute differently toward wagering requirements. Contribution rates are specified in each promotion's terms.
• Bonuses have an expiry period. Any unused bonus balance or wagering progress will be forfeited upon expiry.

The following general rules apply to all bets placed on the 1wen Platform:

• All bets are final once confirmed. 1wen does not accept requests to cancel or amend a confirmed bet except where expressly permitted under specific game rules.
• Minimum and maximum bet limits apply per game and per event. These limits are displayed within the relevant game or betting interface.
• In the event of a technical error or system malfunction that affects the outcome of a game or bet, 1wen reserves the right to void the affected bets and return stakes to players.
• For live casino games, the result determined by the live dealer and confirmed by the game system is final. Disputes must be raised within 24 hours of the relevant game round.
• For sports betting markets, 1wen follows standard industry settlement rules. In the event of event cancellation or postponement, applicable rules will be applied as stated in the specific market terms.
• 1wen reserves the right to limit bet sizes or restrict access to certain markets for any player at its sole discretion.

The following conduct is strictly prohibited on the 1wen Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to relevant authorities:

• Registering more than one account or assisting another person in circumventing the one-account rule.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using automated software, bots, scripts, or any artificial intelligence tools to place bets or interact with the Platform.
• Exploiting software bugs, errors, or vulnerabilities in the Platform for financial gain. Any winnings derived from such exploitation will be voided.
• Colluding with other players to gain an unfair advantage in any game.
• Engaging in any form of money laundering, fraud, or other financial crime through the Platform.
• Accessing the Platform from a jurisdiction where online gambling is prohibited.
• Allowing a third party to use your 1wen account.
• Engaging in any conduct that disrupts, damages, or impairs the Platform or the experience of other users.

1wen is committed to promoting responsible gaming and providing a safe environment for all players. We recognize that gambling can become harmful for some individuals, and we take our duty of care seriously.

The following responsible gaming tools are available to all registered 1wen players at no cost:

• Deposit limits: Set daily, weekly, or monthly deposit caps on your account.
• Session time limits: Receive alerts and automatic logouts after a specified period of play.
• Loss limits: Cap the amount you can lose within a defined period.
• Cooling-off periods: Temporarily suspend your account for a period of your choosing (24 hours to 6 weeks).
• Self-exclusion: Permanently or indefinitely exclude yourself from the 1wen Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality checks: Periodic on-screen reminders of time spent and amounts wagered during a session.

To activate any of these tools, log in to your 1wen account and navigate to the Responsible Gaming section of your account dashboard, or contact our support team at [email protected].

If you believe you or someone you know may have a gambling problem, we encourage you to seek help. Please visit our Responsible Gaming page for more information and resources.

All content on the 1wen Platform, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the overall design and compilation of the Platform ("Content"), is the property of 1wen or its content suppliers and is protected by applicable intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes.
• You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content without the prior written consent of 1wen.
• The 1wen name, logo, and all related marks are trademarks of 1wen. You may not use these marks without prior written permission.
• Any feedback, suggestions, or ideas you submit to 1wen may be used by 1wen without restriction or compensation to you.

To the fullest extent permitted by applicable law, 1wen and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform.
• Any loss of profits, revenue, data, goodwill, or other intangible losses.
• Any interruption, suspension, or termination of the Platform or any service offered thereon.
• Any unauthorized access to or alteration of your account or data.
• Any errors, inaccuracies, or omissions in any content on the Platform.
• Any losses arising from your reliance on information provided on the Platform.

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

1wen collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

Key points regarding your data at 1wen:

• Your personal data is used to operate your account, process transactions, verify your identity, comply with legal obligations, and improve the Platform.
• 1wen does not sell your personal data to third parties for marketing purposes.
• Your data may be shared with payment processors, KYC verification providers, and regulatory authorities as required by law.
• You have the right to access, correct, and request deletion of your personal data, subject to applicable legal retention requirements.

For full details, please review our Privacy Policy.

1wen reserves the right to amend, update, or replace these Terms at any time at its sole discretion. When material changes are made, 1wen will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may close your account by contacting support.

It is your responsibility to review these Terms periodically. The "Effective date" at the top of this page indicates when the Terms were last updated.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Any disputes arising under these Terms that cannot be resolved through good-faith negotiation between the parties shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

1wen operates in compliance with applicable Philippine gaming regulations. Players are responsible for ensuring that their use of the Platform complies with all laws applicable to them in their jurisdiction.

If you have any questions, concerns, or complaints regarding these Terms or the 1wen Platform, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the 1wen Platform
• Response time: We aim to respond to all written enquiries within 24 hours

For responsible gaming support, please visit our dedicated Responsible Gaming page.